Terms of Use

We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content. If you believe any content to be inaccurate please contact us.

We may change these terms at any time, without notice, so you should revisit these pages regularly. We may also change and improve the information and services available on the website at any time.

If you have any comments on the traffic information presented on these pages please contact the traffic team.

Our website links to external websites. We have no control over their reliability or the content included on them. Inclusion of an external link is not an endorsement.

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Our website does not currently use cookies.


When you give us personal information, using either email or one of our online forms, we only forward your information within the council to officers who need to see it in order to respond to it. Each council department that deals with enquires from the website will also be subject to the council’s information management charter and data protection policy.

Where an enquiry is dealt with by a third party there will be a contract ensuring that your personal information is protected. No personal information will be passed onto third parties for commercial purposes. Currently enquiries are only dealt with by a third party when you report a faulty streetlight using our online form. The information in this form is sent directly to Amey so we are able to respond more quickly to the problem.


Unless otherwise stated, the design and layout of this website, and all the material published including text, graphics, logos, sounds, images and attached documents are copyright of City of York Council.

Some logos from other organisations are used on our website, such as the freedom of information logo. Where this happens we use the logo according to the guidelines laid down by the organisation who has copyright of the logo.